Concrete Wolf · OÜ Puiga Soojus · Registered in Estonia, EU
Effective date: April 2026
1. Dispatch
In normal circumstances, Goods are dispatched directly from production — that is, directly from the Seller’s warehouse in the European Union.
Handling time after payment is approximately 1–2 weeks if not stated otherwise. Once the courier confirms pickup, the Buyer receives a tracking number by email.
2. Delivery
Delivery is carried out by DHL or UPS courier to the door of the delivery address (in apartment buildings, to the stairwell door). Typical delivery time after dispatch is 2–7 working days.
Depending on the product, Goods may be delivered in parts or multiple parcels.
The Buyer is responsible for ensuring that all contact and delivery information provided is accurate and complete. The Seller and courier bear no liability for delays or failed deliveries caused by inaccurate or incomplete information.
Goods will only be handed over to the Buyer or an authorised representative upon presentation of a delivery note or letter of authorisation.
3. Inspection on Delivery
The Seller recommends inspecting the Goods and packaging before signing the delivery note.
- If packaging is visibly damaged, note this on the delivery bill before signing.
- The Buyer may refuse to accept visibly damaged deliveries and must notify the Seller at sale@concretewolf.us immediately.
- By signing without comment, the Buyer confirms the packaging and contents were intact at delivery.
4. Buyer’s Obligations — Non-Acceptance and Customs
The Buyer must accept the shipment and provide all information required by the courier to complete delivery and customs clearance.
If the Buyer fails to accept the shipment — including, without limitation, by failing to provide information required for delivery or customs clearance, refusing delivery without valid justification, or failing to collect Goods within the acceptable timeframe — all resulting financial losses borne by the Seller shall be the Buyer’s responsibility. These include, but are not limited to:
- Return shipping costs;
- Warehousing fees (courier or customs);
- Additional customs clearance costs in either direction;
- Any courier processing or storage fees.
In addition, in the event of non-acceptance of the shipment for any reason attributable to the Buyer — including, without limitation, by failing to provide information required for delivery or customs clearance, refusing delivery without valid justification, or failing to collect Goods within the acceptable timeframe — the Buyer agrees that the Seller shall also deduct a processing fee equal to 20% of the product price (excluding shipping) from the Buyer’s payment.
The Seller will provide the Buyer with an itemised statement of all deductions made. Any remaining balance shall be refunded to the Buyer.
5. Returns — Non-Faulty Goods
Returns of Goods that are in working order and free of defects are not automatically accepted. A return may be considered if the Buyer provides a reason that the Seller, in its sole reasonable discretion, considers sufficient. Please contact the Seller at sale@concretewolf.us before returning any Goods.
If a return is approved:
- Goods must be returned within 14 days of the Seller’s written approval.
- Goods must be unused, in original packaging, and in complete original condition.
- Return shipping costs are borne by the Buyer unless the Seller agrees otherwise in writing.
- The Seller reserves the right to deduct from the refund any decrease in the value of the Goods caused by use or handling beyond what is necessary to assess the nature and condition of the Goods.
Refunds for approved returns will be processed within 14 days of the Seller receiving the returned Goods in acceptable condition.
6. Returns, Warranty Claims — Defective Goods
If Goods are defective within the warranty period (1 year from delivery, or longer if required by law), the Buyer should notify the Seller at sale@concretewolf.us as soon as practicable and no later than 2 months after discovery of the defect.
Products are industrial tools; if they are in working condition, they are not considered defective due to purely cosmetic imperfections that do not affect functionality. The Seller is not required to repair or replace Goods based solely on cosmetic defects.
For accepted warranty claims, the Seller will, at its discretion, either repair or replace or accept the return of the defective Goods. The Seller will not be liable for defects caused by misuse, unauthorized modification, normal wear and tear, or damage by the Buyer or third parties.
7. Refund Processing
Approved refunds are returned via the original payment method or via bank transfer. Delivery costs are not refunded unless the return is due to a Seller error or defective Goods.
Contact
- Email: support@concretewolf.us
- OÜ Puiga Soojus, Teaduspargi 9, 50411 Tartu, Estonia, EU